Refund and Returns Policy

1. Overview

• Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Several types of goods are exempt from being returned. Perishable goods such as , flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

2. Returns

Eligibility:

• Returns are accepted within [14] days of receipt of your order.
• Items must be in their original condition and packaging.
• Custom or personalized artwork is not eligible for return unless it is defective or damaged.

Process:

1. Contact us at art@vampyui.com to initiate a return. Provide your order number and reason for the return.
2. We will provide you with a return authorization number and instructions for returning the item.
3. Pack the item securely, including any original packaging and documentation, and ship it to the address provided by our customer service team.

3. Refunds

Eligibility:

• Refunds will be processed once we have received and inspected the returned item.
• Refunds will be issued to the original payment method.
• Shipping costs are non-refundable unless the return is due to an error on our part.
• Only regular-priced items may be refunded. Sale items cannot be refunded.

Process:

1. After we receive and inspect the returned item, we will process your refund within [7-10] business days.
2. You will receive a confirmation email once your refund has been processed.

4. Exchanges

Eligibility:

• Exchanges are only offered for items that are defective or damaged.
• Custom or personalized artwork cannot be exchanged.
• If you need to exchange it for the same item, send us an email at art@vampyui.com and send your item to: {physical address}

Process:

1. Contact us at art@vampyui.com with your order number and details about the issue.
2. We will guide you through the process of exchanging the item.

5. Damaged or Defective Items

• If you receive a damaged or defective item, be sure to get in touch with us immediately at art@vampyui.com
• We may request photographs of the damage for our records and to expedite the resolution.

6. Shipping Returns

• To return your product, you should mail your product to: art@vampyui.com
• You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• The time it takes for your exchanged product to reach you may vary depending on where you live.
• If returning more expensive items, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
• Thank you for shopping with us! We strive to ensure you are delighted with your purchase. However, if you are not fully satisfied with your order, please review our refund and returns policy below.

7. Policy Changes

• We reserve the right to update or modify our refund and returns policy anytime. Please review this policy periodically for any changes.
• Thank you for your understanding and for supporting our art community.